How opt-in works
A customer submits a feedback or support request from a branded FastPass page and can choose text message as their preferred contact method when a phone number is provided. SMS is not used for marketing.
SMS consent proof
FastPass Feedback support texts
FastPass Feedback uses SMS only for support-related messaging and operational follow-up. Customers opt in when they choose text response as their preferred contact method on the public feedback form.
Message types
Messages are limited to customer care, resolution updates, manager replies, and support follow-up. The system may also send operational alerts to designated business staff.
Consent language
Customer-facing text
“Text us if you want a faster reply from management. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.”
Support behavior
When a customer chooses SMS, the business can reply with support updates and case resolution details only. The number is not used for promos or list-building campaigns.
Message frequency
Message frequency varies based on the support request. A guest may receive one message, or a short back-and-forth while the case is being resolved.
STOP / HELP
Standard opt-out and help handling is supported. Customers can reply `STOP` to opt out and `HELP` for assistance.