Service Use
FastPass Feedback provides a customer feedback and issue-management platform for businesses. By using the site or submitting a case, you agree to use the service only for lawful purposes and only with accurate information.
Guest Submissions
Guests should not submit abusive, fraudulent, or malicious content. Uploaded photos and messages should relate to the visit, business, or issue being reported.
Businesses are responsible for reviewing and responding to cases through their own dashboard access.
Messaging
If a guest opts into SMS follow-up, FastPass Feedback may send transactional messages related to the submitted case, delivery updates, or support responses. Message frequency varies based on activity.
Reply STOP to opt out and HELP for assistance when supported by the messaging provider.
Accounts And Access
Business accounts are intended for authorized owners, managers, and staff. Credentials should not be shared outside the business.
Availability
We may update, suspend, or change product features as the platform evolves. The service is provided on an as-available basis while the product remains in active development.
Contact
Questions about these terms can be sent to support@mail.fasttapfeedback.com.